Frequently Asked Questions (FAQs)
Frequently Asked Questions
Find answers to common questions about Saras Beads & Jewellery, including our shop location, delivery, Click & Collect, jewellery materials, jewellery care, returns, workshops and piercing services.
Where is Saras Beads & Jewellery located?
Saras Beads & Jewellery is located at:
Units 4–5, Parkside Yards
1 Seva Drive
The Green Quarter
Southall UB1 1GH
You can visit us in-store or shop online at sarasbeads.co.uk.
Do you have a physical shop?
Yes. We have a physical shop at The Green Quarter in Southall. Customers are welcome to visit us in-store to browse our jewellery, handmade beads, gifts, accessories and services.
What do you sell?
We sell a range of jewellery and gifts, including 925 sterling silver jewellery, 18K gold plated jewellery, handmade beaded jewellery, bracelets, necklaces, rings, earrings, keychains, bookmarks, eyeglass holders, gifts and accessories.
Do you offer Click & Collect?
Yes. Click & Collect is available from our Southall shop.
Once your order is ready, we will contact you by email or message. Please wait until you receive confirmation before visiting the shop to collect your order.
Do you offer UK delivery?
Yes. We offer UK delivery. Standard Delivery and Next Working Day Delivery options are available at checkout.
UK delivery is free on orders of £35 or more.
Do you ship internationally?
Yes. We ship worldwide and offer international delivery options, including tracked and non-tracked delivery.
Free tracked worldwide delivery is available on orders of £199 or more.
What materials are your jewellery made from?
Our jewellery range includes 925 sterling silver, 18K gold plated jewellery and handmade beaded designs.
Product materials may vary, so please check each product description carefully before ordering.
Is your jewellery hypoallergenic?
Many of our jewellery pieces are hypoallergenic and nickel-free. Please check the individual product description for details, or contact us if you need help choosing jewellery for sensitive skin.
How should I care for my jewellery?
To keep your jewellery looking its best, avoid contact with water, perfume, lotions, cleaning products and chemicals.
Store your jewellery in a dry place when not in use, ideally in a pouch or jewellery box.
Do you offer ear piercing?
Yes. Saras Beads & Jewellery offers ear piercing services in-store. Please contact us or visit the shop for availability, prices, age requirements and further details.
Do you offer nose piercing?
Yes. We offer nose piercing services in-store, subject to availability and suitability. Please contact us or visit the shop for more information.
Do you offer bead workshops?
Yes. We offer creative bead workshops where customers can make bracelets, necklaces, keychains and other personalised designs.
Workshops are suitable for children and adults. Children must be accompanied by a parent or responsible adult.
Can I book a birthday activity or private workshop?
Yes. We can host small creative sessions for birthdays, friendship bracelets, family activities and group workshops, subject to availability.
Please contact us to discuss dates, group size and what you would like to create.
Can I buy gifts in-store?
Yes. Our Southall shop offers jewellery, handmade beads, accessories and gift items suitable for birthdays, special occasions, thank-you gifts and everyday treats.
Can I return or exchange an item?
Returns and exchanges are subject to our Refund Policy.
For hygiene reasons, some items such as earrings and piercing-related products may not be returnable unless faulty. Please check our Refund Policy before placing your order.
How long does dispatch take?
We aim to dispatch online orders within 1–3 working days from the date your order is confirmed.
Delivery time depends on the delivery option selected at checkout.
How can I contact Saras Beads & Jewellery?
You can contact us through our website, visit us in-store at The Green Quarter in Southall, or message us on WhatsApp.
For WhatsApp enquiries, you can message us here:
https://wa.me/447398760277