My name is Sarah, founder of Sarasbeads & Jewellery. As the business is evolving, Sarasbeads & Jewellery is becoming part of a family business. We moved to the UK in 2017, we are originally from Lebanon and we are glad to offer you a unique range of modern and unusual jewellery that brings a smile to your faces and to your loved ones.

At Sara's Beads & Jewellery, we pride ourselves on using only the highest quality materials for all of our Jewellery and beads. All of our Jewellery are NICKEL-FREE, making it 100% hypoallergenic and perfect for sensitive skin. Each piece is extremely unique and meticulously crafted to ensure durability and elegant beauty. Our commitment to quality ensures that every item not only looks stunning but also stands the test of time, providing you with timeless elegance and comfort.

•⁠ ⁠Our ENTIRE COLLECTION features a variety which include:
1.⁠ ⁠Handmade 18-Karat Gold Plated Jewellery made of Brass, Real Precious and Semi-Precious Stones.
2.⁠ ⁠Pure 925 Sterling Silver Jewellery made of Pure & Real Zirconia stones and are also Rhodium Plated.
3.⁠ ⁠Handmade Beaded Jewellery that include Semi-Precious Stones, Lava Stones, Glass Stones, Crystals, and Pearls with a variety of silver charms. All of our Handmade Beaded Jewellery are made of Excellent &
Exquisite Quality allowing you to enjoy them on a daily basis.

YES, YES, YES! Our handmade, handcrafted semi-precious stones are 100% REAL. Why would we offer anything less? Each piece is crafted with perfection and care, using delicately handcrafted 18-karat gold-plated jewellery. We pride ourselves on delivering unmatched quality and authenticity in every creation.

We are currently based in London at Harrow.
Physical Adress: Saras Beads & Jewellery, St. Anns Rd, Harrow, HAT 1HS, St George's Shopping Centre (Ground Floor, Next To B&M), England, United Kingdom.

1. Our Standard Tracked Delivery option within the UK is usually 2-7 days Working Days from the day we "Dispatch" your order.
2. We ONLY deliver TRACKED ORDERS and you will ALWAYS receive a tracking number after we dispatch your order to monitor the status of your shipment. Your order may require a signature upon it's arrival!
3. We also offer a Premium Delivery option, shipped First Class by Royal Mail!
4. You also have the option to collect your order for Free at our store. Your order will usually be ready within 48 hours and you will have 14 days to collect it.
   
   Remember that Shipping is FREE for orders over 30£ in the United Kingdom Only!
   
   For more information please visit our Shipping Policy!

YES, ABSOLUTELY!
•⁠ ⁠We currently ONLY Ship TRACKED orders to 235 countries Worldwide.

• At this moment in time, we only offer "Free" Tracked Worldwide Delivery for orders of £199 and above.
• Our ONLY current option is "TRACKED" Standard International Delivery, which usually take 5 to 10 Working Days depending on the country, from the day we dispatch your order. You may need to sign upon arrival of your order to confirm delivery.
• Please note that ALL initial prices and RRP listed on our website are in £GBP (Great British Pounds).

•⁠ ⁠As artisans, we do not offer refunds, we pour our creativity and expertise into every piece we create.
•⁠ ⁠As a small business dedicated to providing exceptional quality, we prioritise customer satisfaction while maintaining the integrity of our products.

Please check our Refund Policy for more detailed informations!

Coverage: Exchange policy applies only to gold-plated and sterling silver jewellery (bracelets, rings, necklaces). You have 72 hours from delivery to decide on an exchange.

Return Shipping: You are responsible for the shipping costs for returning the original item and receiving the new one.

Condition Requirements: Items must be unworn, undamaged, and in original packaging. All components must be returned together for a successful exchange.

Processing Time: Allow 1 to 5 working days for returns to be processed. Once accepted, we recommend purchasing the desired item separately.

Price Adjustment: If the new item is priced differently, we will refund the difference after receiving the original item in it’s expected condition.

Fair policy fees and shipping costs may apply!

• In line with fair policies for exchanges, an automatic fee of 2% will be charged when processing your refund.
• For UK orders, any additional delivery fee may be deducted from your total refund depending on what method you have selected at checkout, if your order is priced lower than £30.
• For Worldwide exchanges, a £10.99 delivery fee will be deducted if your order is priced lower than £199.

For strict quality assurance and hygiene reasons, we do not accept refunds or exchanges for the following items, regardless of their condition:
•⁠ ⁠Worn or Unworn Gold-Plated dangling earrings, stud earrings, cufflinks, and bangles.
•⁠ ⁠Worn or Unworn Sterling Silver dangling earrings, stud earrings, nose rings, bangles, and anklets.
•⁠ ⁠Worn or Unworn Beaded bracelets, necklaces, anklets, keychains, and charm earrings.
•⁠ ⁠Worn or Unworn Personalised, Engraved, and/or Customised beads or jewellery as they are made uniquely for you and you only.
•⁠ ⁠Sale items and Gift cards.
These restrictions ensure the safety and satisfaction of all our valued customers, as items that come into direct contact with the body and face must adhere to health and safety regulations. Once these items leave our facility and undergo any form of use or handling, we can no longer guarantee their pristine condition or original authenticity.
We appreciate your understanding and cooperation.
Please check our Refund Policy for more detailed informations!

1. In case of an online exchange, please only purchase TRACKED Return Postage labels via Royal Mail or Evri to our Facility address (see contact information) in order to return and exchange your order.
2. We will deal with shipping your new order to your address once we approve your return but a 3.99£ delivery fee will be deducted from your original order if your original order is below 30£ for UK Orders Only and a 10.99£ Delivery fee if your order is below 199£ for Worldwide Delivery.

• During an Online Exchange, the best way to do so is to make a new order within 72 hours of receiving your original order and mentioning what you ordered or your order number in the notes section at checkout.
• For a Physical Exchange, please bring your order within usually 72 hours to our Store at Harrow and have your order number and receipt ready.

Yes! To get a discount, simply email us a picture of your student ID along with a second form of photo identification to verify your age and student status. Once verified, we’ll send you a discount code randomly allocated between 5% and 15%.

Once your order is dispatched, you will receive a tracking number via email. Use this number to track your package on our website or through the carriers tracking portal.

You may also need to sign upon arrival of your order to confirm delivery.

To keep your jewellery looking pristinely well, you can do so many things, such as:
•⁠ ⁠Store pieces separately to avoid scratches.
•⁠ ⁠Avoid contact with water, perfumes, and chemicals.
•⁠ ⁠Clean with a soft, damp cloth and dry thoroughly.
•⁠ ⁠Be gentle with them :)

You can determine your Ring Size using a Ring Sizer tool or by measuring the circumference of your finger with a soft measuring tape. For accurate sizing, visit a Ring Size Guide page, or consult with a local jeweller.
All of our Rings, whether they are Gold Plated or Sterling Silver have their sizes included in "US Sizing" in their description.
For example US "Size 6" is the equivalent to UK "Size L" for all Rings and so on!
So make sure to check out all of our Sterling Silver & Gold Plated Rings and if you have any questions, please do not hesitate to contact us and we will respond to you asap :)!

YES, but only for Handmade Beaded Jewellery!
Whether It's a Bracelet, Necklace or Anklet, at Sara's Beads, we love bringing your unique vision to life. You can contact us with your ideas, and our design team will work closely with you to create a bespoke piece that matches your style and preferences,
*Please note we charge +£2 per customised Bracelet & +£5 per customised Anklet or Necklace.

We accept ALL payment methods for your convenience, including:
•⁠ ⁠Credit and Debit Cards (Visa, MasterCard, American Express)
•⁠ ⁠PayPal
•⁠ ⁠Bank transfers
•⁠ ⁠Apple Pay and Google Pay

While it's ultimately your responsibility and decision whether you wish to shower with your jewellery on to ensure it's pristine condition, we have a few recommendations:
•⁠ ⁠Sterling Silver Jewellery: While we don't recommend it, you can usually shower with sterling silver jewellery, the shine will remain intact as it's made from pure 925 silver, and NO your sterling silver jewellery won't turn black if you shower with them.
•⁠ ⁠Gold-Plated and Beaded Jewellery: We 100% recommend removing them before showering to maintain their shine and prolong their lifespan.

We will not offer refunds or exchanges if you decide to shower while wearing gold-plated or beaded jewellery and they change color or tarnish.
At the end of the day, it takes less than 10 seconds to remove your jewellery, and that will ensure it stays precious and beautiful for longer.
Take well care of them and keep them shiny, they are beautiful :).

Absolutely YES!
•⁠ ⁠All of our jewellery pieces and collection are designed for daily wear, ensuring durability and long-lasting beauty since they are made to make you smile everyday :).

Promptly notify us of any issues when you receive your order:
1.⁠ ⁠Defects
2.⁠ ⁠Damages
3.⁠ ⁠Wrong item received
•⁠ ⁠Contact us if you have any concerns, and we will resolve your issue. This will help us address your concerns and ensure your satisfaction.
•⁠ ⁠Please avoid making false claims, as they will be verified.

•⁠ ⁠For Sterling Silver and 18 Karat Gold Plated Bracelets, Rings, Necklaces, and Stud Earrings you have the option at checkout (via notes) to choose between Elegant Individual Boxes or Elegant Organza Pouch.
•⁠ ⁠If you do not choose an option after Purchase via the note section between an Elegant Individual Box or an Elegant Organza Pouch prior to dispatch, we will randomly allocate one of the two for you.
•⁠ ⁠All other items will be packaged only in an Elegant Organza Pouch.

We kindly request that our customers handle our items with care and respect during in-person interactions, ensuring they are tried on with diligence and consideration. While we encourage trying on items to find the perfect fit, deliberate damage or alteration, such as piercing earrings for example, will result in a charge equal to the full price of the item. Alternatively, we reserve the right to file a claim for compensation. This policy is in place to maintain the quality and integrity of our products for all guests to enjoy. Thank you for your understanding and cooperation.

•⁠ ⁠If you do opt to purchase your item on our website while at our kiosk, please note a 2-4 day is mandatory before pickup. This ensures compliance and quality checks.
•⁠ ⁠Once you choose a shipping method and proceed with payment, it can't be changed. For store pickup in general, you'll be notified by email when ready, with a 14 day collection window. After 14 days, your items will be placed on sale again and a refund won't be issued if your order is not yet collected.
•⁠ ⁠Kindly note, in case of a physical exchange, please have your order number and/or receipt ready in order to speed up the process upon your arrival :)

You can contact us by clicking on "Contact Us" at the top of our website and filling out the form, or by accessing the contact information tab at the bottom of our website, or even by using the Live Chat feature.
We will make sure to respond to you as soon as possible.

Please check all of our policies at the bottom page of our website for more detailed informations.
You can also contact or message us via the live chat or email us if you have any questions and we will respond asap.